Thank you for shopping at African Impressions. We take pride in producing high-quality, made-to-order AI-generated artwork. Please read our Refund, Shipping & Returns Policy carefully before placing your order.
All artwork is printed specifically for each customer once an order has been placed and payment has been received. As our products are custom-made, every order is produced individually and is not held as stock.
Shipping charges are not included in the listed product prices and will be calculated separately during checkout based on the delivery address and selected shipping method.
Orders are typically processed within 3–7 business days after payment has been confirmed. During busy periods, production times may be slightly longer.
Estimated delivery times are:
Please note that these delivery times are estimates only and may vary due to circumstances beyond our control.
International customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country’s customs authorities.
Customers are responsible for ensuring that the shipping address provided is complete and accurate. We cannot accept responsibility for delays or losses resulting from incorrect address information supplied during checkout.
Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information (where available).
Due to the custom-made nature of our products, we are unable to accept returns or exchanges simply because:
Each print is produced specifically for your order and cannot be resold.
If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 days of receiving your order.
Please include:
Once your claim has been reviewed and approved, we will, at our discretion:
We may request that damaged products be returned before processing a replacement or refund.
Refunds will only be considered in the following circumstances:
Approved refunds will be processed using the original payment method and may take 5–10 business days to reflect, depending on your payment provider.
Shipping costs are non-refundable unless the return results from our error or a defective product.
We make every effort to accurately display the colours of our artwork. However, colours may vary slightly between different computer monitors, mobile devices, and printed products. Such variations do not constitute a manufacturing defect.
Orders may only be cancelled before production has commenced.
Once printing has begun, orders cannot be cancelled as the product is custom-made.
Nothing in this policy limits or excludes any rights that consumers may have under the Consumer Protection Act, 68 of 2008, or any other applicable South African legislation.
For any questions regarding your order, refunds, returns or shipping, please contact:
Email: info@africanimpressions.shop
Business Name: African Impressions
We aim to respond to all enquiries within 2 business days.
